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American Red Cross Blood Servicies
Employment Opportunities effective November 2, 2009
Send resume to: jobs@usa.redcross.org
Website: www.my-redcross.com
OFFICIALS and MANAGERS
Manager, Manufacturing Laboratory – Hospital Services
Manage and control all daily laboratory operations, including all laboratory staff, budgets, environment and work processes. Assure compliance with safety policies and procedures in the work area and use applicable protective equipment at all times to prevent exposure to potentially infectious blood and body fluids. Responsible for the management of laboratory staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. Oversee planning process and ensure that long range goals are established for laboratory supervisory staff; manage the budgetary process. Ensure all regulatory compliance in area or responsibility, as well as initiate actions to foster a quality driven environment. Serve as a resource for supervisors for complex technical issues. Coordinate the installation of new or revised tests and procedures, ensuring appropriate quality control in accordance with SOPs, CFR and OSHA regulations. Ensure compliance with state and federal regulations, AABB/ASHI standards, ARCBS directives and regional policies and procedures. Ensure laboratory training is completed in compliance with established guidelines; may assist in writing, organizing and maintaining technical sections of departmental procedure manual; may be responsible for the accuracy of computer and physical blood component inventories. Ensure staffing needs are met. Accountable for prudent development and expenditure of total departmental operating budgets; recommends capital expenditures as needed. Operate under general guidelines from senior management. Plan own work and set priorities for department. Actions and decisions based on very broad precedent, discretion and judgment. Supervisory responsibility for multiple staff levels, including supervisors, professional staff and line staff. Perform other related duties as necessary.
Qualifications: Bachelor's degree in science, or equivalent experience, with MT (ASCP) certifications or equivalent certifications where required. SBB certification preferred. Minimum five years laboratory experience required including two years supervisory experience. Good communication and computer skills required.
Recruiter: Andrea Moore
Salary: Competitive
Location: Baltimore
Date Posted: Open until Filled
Hours: Monday-Friday
Supervisor, Hospital Services Operations
Supervise assigned operation within Hospital Services department to include managing workflow and staff to ensure customer needs and regulatory requirements are met. Supervise assigned personnel to include developing, evaluating and providing guidance/coaching/counseling/training and/or discipline to enhance employee/departmental success and ensure a well-qualified team; work in conjunction with Manager to interview and hire staff. Develop and maintain staff schedules to ensure appropriate coverage 24/7 as well as time-off for staff; minimize overtime; perform review in E-time. Ensure blood components/products are handled, stored and distributed according to regulatory and quality requirements. Manage the department workflow for optimum productivity and prioritize orders to ensure customer needs are met in a timely manner. Ensures processes are consistently followed to minimize outdating of blood product inventory. Perform records review for documentation of processes; ensure appropriate tracking of product disposition is consistent with regulations and standards; may serve as back up for Supervisor, Inventory Operations. Maintain reports to successfully supervise department and provide inventory information by ensuring all data is entered accurately and timely. Meet regularly and communicate with staff and other sections of department related to Hospital Services and Inventory issues. Problem Management/Customer Concerns: investigate; complete associated paperwork and follow-up as necessary with regard to departmental problems and/or customer concerns. Endorse and engage in positive and professional communications with all customers and regional staff within and outside of department; promote teamwork. Assist in writing, organizing and maintaining applicable procedures, job aids or technical/customer information as required. May manage complex special projects and monitor performance against goals, customer requirements and quality standards. Perform other related duties as necessary.
Qualifications: Associates degree in related discipline or equivalent combination of education and experience. Minimum five years progressively responsible work experience in related field including experience supervising staff. Demonstrated ability to build and maintain business relationships and promote a customer service driven work environment; ability to prioritize tasks; high-quality problem-solving and analytical skills; demonstrated expertise with staff supervision and development; effective written and verbal communication skills; working knowledge of regulatory requirements and working knowledge of computer software (including Excel, Word and Power Point)
Desired: MT (ASCP) or MLT and ability to motivate staff
Recruiter: Andrea Moore
Salary: Competitive
Location: Baltimore
Date Posted: Open until Filled
Hours: Monday – Friday, Evening/Overnight
PROFESSIONAL
Nurse Specialist
This is an entry level Therapeutic Apheresis nursing position. The primary responsibility of the staff member in this position is to learn the process and begin performing therapeutic apheresis procedures and collections. Patients of all age groups utilize apheresis services. Therapeutic phlebotomies and blood component transfusion procedures may also be assigned. Customer service is an important part of this position's responsibilities. Aptitude for devices is important, as the nurse is required to operate a variety of automated blood processors. Troubleshooting these devices may sometimes be required. Some lifting may be necessary, as well as, carrying supplies to and from case assignments. The nurse is responsible for his/her case assignment(s) including verifying that all necessary documents are complete, including physician order forms, patient consents, and case invoices, and other appropriate documentation. Nurses working in Clinical Services are expected to travel, work irregular hours, and take call. The nurse is expected to travel to facilities within Penn-Jersey's region and extended region areas, take call as scheduled, be on pager, and to respond to pages in a prompt manner. Nursing licenses must be maintained in states where our program provides services. Nurses are expected to understand and keep current with information relevant to our areas of nursing practice, and to review and practice skills. Basic cardiopulmonary life support skills are to be maintained. Additional duties may be assigned.
Required: Graduate of an accredited school of nursing and currently licensed. Must be eligible for licensure in the states of MD, DC, VA, DE and PA are necessary for nurses in our program. Baccalaureate degree in nursing or related field preferred.
Desired: Apheresis experience preferred. Previous Blood Services nursing experience preferred. Significant background/experience in medical/surgical nursing preferred.
Recruiter: Robin Pettiford
Salary: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Mon-Sun 8:00am-6:00pm
One weekend per cycle on call and
One weekend per cycle on backup call
Operations Service Manager, Collections- Potomac 2A
Comply with all CFR, Blood Services Directives, Blood Services Letters, Local Operating Procedures and Exposure Control Plan policies and procedures as well as all Red Cross philosophies, structures, policies and procedures. Ensure excellent customer service is delivered by staff and self – maintain professional behavior, by welcoming, thanking donors, and providing a pleasant experience. Ensure effective customer service to promote positive, professional image of the ARCBS at all times. Responsible for the recruitment and retention of donors, while maintaining strong sponsor relationships. Supervise staff including assisting in hiring, training, evaluation, and discipline to ensure a well-qualified team and enhance operational success. Supervise staff to ensure appropriate donor care and the collection of safe units of blood. Plan, organize, manage and direct all aspects of blood collection operations (fixed site or mobile) to ensure appropriate staffing and a smooth and efficient process. Ensure SQUIPP of all products collected under supervision. Ensures appropriate documentation is completed in support of donor/recipient safety and monitors staff competency. May assist in writing, organizing and maintaining technical sections of departmental manuals. May share and communicate responsibilities to recruit and re-recruit. Complete extensive standardized training and demonstrate competency to perform each job function and commit to perform only those tasks for which documented training has been completed. Perform other related duties as necessary/assigned.
Qualifications: BA in related field or equivalent combination of education and experience. One (1) to two (2) years successful Charge experience or one (1) year successful Team Manager experience. External management experience will be considered. One (1) year medical technical writing training (Med Asst Training, PB Training, nursing school or MLT) or one year satisfactory experience as a Collection Technician II.. Demonstrated leadership skills. Professional and friendly demeanor; effective communication/public relation skills in intense and stressful situations. Excellent problem solving skills and detail oriented. Possess a valid driver’s license with a good driving record. Proficient with Microsoft Office. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.
Recruiter: Andrea Moore
Pay: Competitive
Location: Baltimore/Fairfax, VA
Date Posted: Open til Filled
Hours: Varied
Problem Investigator Associate
Provides subject matter expertise as a Problem Manager and following appropriate regulatory procedures, manages the entire problem management process until problems are closed, escalated or referred; ensures the appropriate problems are escalated to BHQ properly and that specialized problems are identified correctly as outlined in the Problem Management policy and procedures; identifies and
investigates problems and conducts root cause analysis; recommends corrective actions, dispositions, and modifications; implements
corrective actions; ensures that all timeframes for problem reporting, corrective action plan development, implementation activities, and effectiveness checks are consistently met; maintains positive working relationships and manages cross departmental activities through all stages of problem management; ensure that representatives from affected departments are involved in the identification, investigation, documentation, and corrective action planning and effectiveness checks for the appropriate problems; serves as team lead and resource for PM teams in conducting probable and root cause analysis, developing and implementing correction action plans, and monitoring effectiveness checks for appropriate problems; assists team leads to function as part of a cohesive, effective unit whose sole mission is to execute the policies and procedures of the PM system.
Requirements: 2 year degree in relevant discipline is required; (3) years relevant work experience required, preferably in problem management, quality assurance, or regulated industry; Red Cross experience highly desired; advance analytical and problem solving skills; demonstrated interpersonal skills, including persuasion, effective communication, objectivity, assertiveness, and thoroughness is required, demonstrated effective verbal and written communication skills; must be proactive, self motivated and have strong collaborative skills; must display tact, diplomacy and professionalism in difficult situations; must protect the confidentiality of sensitive information; organizational and time management skills are required.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Mon-Fri 8:30am-5:00pm
COLLECTIONS/DONOR SERVICES
Collection Specialist I – Columbia Donor Center
Conduct health histories, determine donor eligibility, and provide donor care during collection of safe blood units. Demonstrate excellence in customer service and public relations; Approach whole blood donors with information to educate on the benefits of automated collections. Under supervision, may schedule and perform all phases of blood collection (may include allogenic, directed, plasma, apheresis, stem cell, autologous, red cell) and donor care.
Required: RN/LPN or equivalent experience is required and current Medical Assistant/Phlebotomy training or equivalent, documented satisfactory experience as a Collection Tech II or (1) year of high volume blood collection experience is required; A current driving license and a good driving record. Ability to operate dielectric heat sealers which can emit a radio frequency burst that may interfere with implantable electronic devices such as pacemakers.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Varied
Collection Technician II –Chesapeake 1B (1), Potomac 2B (2)
Performs donor history and promotes good donor care during the collection of safe units of blood in accordance with the Code of Federal Regulations (CFR), American Red Cross Biomedical Services directives and local policies and procedures. Demonstrates excellence in customer services/public relations promoting a positive, professional image of the American Red Cross Biomedical Services. Works independently with attention to detail and full knowledge of all aspects of the daily collection operation. Performs all duties and responsibilities in compliance with standard operating procedures, regulations outlined in the Code of Federal Regulations (CFR) and other applicable Federal, state and local laws.
Qualifications: High school graduate and Medical Assistant/Phlebotomy training or documented satisfactory performance as Collections Technician I, Customer service experience preferred. Professional and friendly demeanor, Effective communication and public relations skills, Ability to adapt to long, irregular hours and frequent schedule changes, Good manual dexterity, Good driving record as there may be assignments as driver.
Recruiter: Andrea Moore
Pay: Competitive
Location: Baltimore/Fairfax, VA
Date Posted: Open til Filled
Hours: Varied
Collection Technician II – (Automated Collections) – (1) Timonium Donor Center, (1) Frederick Donor Center
(1) Glen Burnie Donor Center
Perform venipuncture, health histories, and vital signs; determining donor eligibility and promoting excellent donor care during the collection of safe blood units. Ability to lift 25 lbs unassisted, 50 lbs assisted. Ability to adapt to irregular hours and frequent scheduling changes. Valid driver’s license with a good driving record as there may be frequent assignments as van driver. Excellent customer service skills, effective communications and public relations skills. Must exhibit professional and friendly demeanor. Will be involved in the conversion of whole blood donors to the Automated Collection Process. May collect automated red cells. Drive own vehicle to and from collection sites as instructed.
Qualifications: High School graduate and current Medical Assistant/Phlebotomy training or equivalent years recent directly related experience. A current, valid driver’s license and good driving record. Ability to operate dielectric heat sealers which can emit a radio frequency burst that may interfere with implantable electronic devices such as pacemakers.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Varied
SALES
Sr. Account Executive - Potomac Region
Plan and implement effective strategies to recruit and retain donor groups to sponsor blood mobile or fixed site collection operations.
Identify, develop and implement creative strategies to attract potential blood mobile sponsors, provide organizational and operational support to donor group chair to ensure goal achievement. Schedule blood drives throughout an established territory in order to meet specific blood collection goals.
Required: Bachelor’s degree in Marketing/Sales, Communication or related field or equivalent. One to two years of related experience w/ direct sales experience highly desirable. Knowledge of group dynamics, point of purchase/customer maintenance sales techniques and negotiation skills and the ability to implement this knowledge. Excellent written and verbal communication skills, including training and presentation skills.
Current valid driver’s license and good driving record is required.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Fairfax, VA
Date Posted: Open til Filled
Hours: Monday - Friday
Sr. Account Rep - Chesapeake
Plan and implement effective strategies to recruit and retain donor groups to sponsor blood mobile or fixed site collection operations sufficient to achieve established blood collection goals and strategies. Develop potential group leads, train donor groups in organizational requirements, providing ongoing support to donor groups and implementing appropriate special donor recruitment programs. Identify, develop and implement creative strategies to attract potential blood mobile sponsors and feeder groups for existing bloodmobiles. Coordinate activities with appropriate Collections personnel to ensure a positive donor experience and smooth, efficient operations. Maintain accurate records to provide tracking and statistical data on donor/group performance.
Qualifications: Bachelors degree in Marketing, sales, communications or related field or equivalent is required. One to two years direct outside sales experience with responsibility for territory management and development. Knowledge of group dynamics, point of purchase/customer maintenance sales techniques and negotiation skills. Excellent written and verbal communication skills, including training and presentation skills and a current valid driver’s license and a good driving record.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Mon-Fri 8:30am-5:00pm
CLERICAL
Data Entry Operator
QC all BDR envelopes with BDR contents. Performs Donor registration of collected BDRs; Performs donation registration of Health History deferrals. Reviews RSRs, clears false hits and places suspect hits on hold for further evaluation; Performs second review of cleared hits; Assumes lead responsibilities when designated by supervisor or manager; Performs other duties as assigned.
Qualifications: High school diploma or equivalent. Data processing technical training, which may be high school, commercial, or at least one year of intensive preparation. Ability to enter records accurately in a high volume environment. Ability to perform 10,0000 to 12,000
Keystrokes per hour (alpha numeric and numeric) with a maximum 2% error rate. Ability to read and follow federal and state regulations
And maintain confidentiality. Critical thinking skills. At least two years of progressive data entry experience.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Mon-Fri 11:00pm-7:30am
CRAFT WORKER
(2) Biomedical Equipment Technician
Assembles, repairs and maintains all types of biomedical equipment to ensure that equipment functions properly and safely.
Performs preventive and corrective maintenance and troubleshooting of equipment, diagnoses cause of electronic or mechanical malfunction or failure of electronic monitoring and control equipment; interacts with equipment manufactures as necessary. Operates,
installs, calibrates and maintains electronic monitoring and control equipment and instrumentation. Assists in training of lower level technicians; Works independently in completing assignments and adheres to appropriate regulatory requirements. Accurately and completely documents periodic maintenance, quality control, validation, calibration, and repair of equipment. ** Duties include operation of dielectric heat sealers which can emit a radio frequency burst that may interfere with implantable electronic devices such as pacemakers.
Qualifications: Associates degree in electronics or equivalent required, two years of related electronic repair experience required, advanced knowledge of electrical circuitry, common test equipment, tools and service manuals; basic writing, communication and computer skills required. May be required to have a valid driver’s license with a clean driving record; may be required to lift and move up to 50lbs independently and work with a variety of hand and power tools.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Mon-Fri 8:30-5:00pm
OPERATIVES
(2) MUD
Loads and unloads equipment and supplies at the collection site and the Center, sets up and breaks down blood collection sites, drives and maintains American Red Cross vehicles in accordance with established Dept of transportation and ARC procedures, Assures that all job related collection activities are in accordance with SOPs, BSDs, CFRs, and OSHA, collects donated blood units and prepares for shipment, performs other regulated duties as assigned.
Qualifications: High school diploma or GED, must have a valid river’s license, must be able to lift 50 lbs repeatedly, must be able to emit a radio frequency burst that may interfere with implantable electronic devised such as pacemakers.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til filled
Hours: Varied
Driver (Part time)
Drive vehicle to pick up, deliver, and properly store products. Operate vehicle safely and within traffic laws. May require driving in inclement weather conditions. Follow an assigned route. May maintain logs and reports for daily runs. Maintain vehicle in clean condition. Perform other related duties as assigned.
Qualifications: High school diploma or equivalent, valid driver’s license and a clean driving record, previous driving experience with a messenger service or trucking company desired. Two years of driving experience is required. Good knowledge of Baltimore and Washington, DC; good map reading skills. The ability to lift and carry 50lbs repeatedly.
Recruiter: Robin Pettiford
Pay: Competitive
Location: Baltimore
Date Posted: Open til Filled
Hours: Tues – Sat 12:00am- 5:00am
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